Privacy Policy

1. Introduction and scope

Pixel Neural AI Studio Inc. ("Pixel Neural AI," "we," "us," or "our") is committed to protecting personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal information when you visit pixelneuralai.pro, submit enquiries through our contact forms, engage our AI image-generation and visual-AI consultancy services, or otherwise interact with our studio.

This policy applies to personal information collected through our website, email communications, phone calls, in-person studio meetings and client project engagements. It does not apply to third-party websites linked from our pages, which maintain their own privacy practices. By using our website or services, you acknowledge that you have read this policy. Where consent is required, we obtain it through clear affirmative action — such as submitting a contact form with the PIPEDA consent checkbox selected.

2. Organization identity and Privacy Officer

Organization: Pixel Neural AI Studio Inc.

Address: 1074 Queen Street East, Suite 205, Toronto, ON M4M 1K6, Canada

Business Number: 819473562 RC0001

Privacy Officer: [email protected]

General contact: [email protected] · +1 (416) 748-3291

Our Privacy Officer is responsible for ensuring compliance with PIPEDA, responding to access and correction requests, and overseeing our data governance practices across website operations and client project work.

3. What personal information we collect

We collect only the personal information reasonably necessary for the purposes described in this policy. Categories include:

3.1 Website visitors

• Contact form data: name, email address, phone number (optional), organization name (optional), enquiry type, message content and PIPEDA consent confirmation.
• Technical data: IP address, browser type, device type, operating system, referring URL, pages visited, timestamps and general geographic location derived from IP (country/province level).
• Cookie data: preferences stored in cookies with your consent. See our Cookie Policy for details.

3.2 Client engagement data

• Business contact information: names, job titles, business email addresses, phone numbers and mailing addresses of client representatives.
• Project materials: creative briefs, style references, brand guidelines, product specifications, approval feedback and generated image assets associated with your project.
• Financial information: billing contact details, purchase order references and payment records processed through our invoicing systems. We do not store full credit card numbers on our servers.
• Communications: email correspondence, meeting notes and project documentation created during discovery, production and delivery phases.

3.3 Information we do not collect

We do not knowingly collect personal information from individuals under 16 years of age. We do not request government-issued identification numbers, social insurance numbers or health information through our website contact forms.

4. Purposes of collection and use

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Primary purposes include:

• Responding to enquiries submitted through our website or email
• Scoping, delivering and administering AI image-generation and visual-AI consultancy services
• Processing invoices and maintaining financial records
• Operating, maintaining and improving pixelneuralai.pro
• Understanding website usage patterns when you consent to analytics cookies
• Complying with legal obligations, including tax and corporate record-keeping requirements
• Protecting against fraud, abuse and security threats
• Maintaining data governance records required for responsible-AI project practices

We will not use your personal information for materially different purposes without obtaining additional consent, except where permitted or required by law.

5. Legal bases and consent

Under PIPEDA, we rely on meaningful consent as the primary basis for collecting, using and disclosing personal information. Consent may be express — such as checking the PIPEDA consent box on our contact form — or implied where the purpose is obvious and you voluntarily provide information.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may limit our ability to provide services or respond to enquiries. To withdraw consent, contact [email protected].

We may process personal information without consent where permitted by law, including: compliance with a subpoena or court order; investigation of a breach of agreement or contravention of law; emergency threatening life, health or security; or uses clearly in your interests where consent cannot be obtained in a timely way.

6. Disclosure of personal information

We do not sell personal information. We disclose personal information only in the following circumstances:

• Service providers: trusted third parties who assist with hosting, email delivery, analytics (with consent), cloud-based image generation infrastructure, invoicing and IT security — bound by contractual obligations to protect information and use it only for specified purposes.
• Professional advisors: lawyers, accountants and insurers where necessary for legitimate business purposes.
• Legal requirements: government authorities, regulators or law enforcement when required by applicable law or legal process.
• Business transitions: in connection with a merger, acquisition or sale of assets, with notice to affected individuals where required.

Client project materials may be processed on cloud infrastructure located in Canada, the United States or other jurisdictions. Where personal information crosses borders, it may be subject to the laws of the destination country. We assess cross-border risks and implement contractual and technical safeguards appropriate to the sensitivity of the information.

7. Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods include:

• Contact form enquiries: up to 24 months from last communication, unless an engagement proceeds.
• Client project records: duration of engagement plus seven years for contractual, tax and legal compliance purposes.
• Website analytics data: up to 26 months where analytics cookies are accepted.
• Cookie consent preferences: six months, after which the cookie banner reappears.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

8. Security safeguards

We implement physical, organizational and technical safeguards appropriate to the sensitivity of the personal information we hold. Measures include access controls limiting employee access to need-to-know basis, encrypted connections (HTTPS/TLS) for website traffic, secure storage for project files, password policies for internal systems and vendor security assessments for third-party processors.

No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, contact [email protected] immediately.

9. Individual access and correction rights

Under PIPEDA, you have the right to access personal information we hold about you and to request correction of inaccuracies. To submit an access or correction request:

1. Email [email protected] with your full name, contact details and a description of the information requested.
2. We will verify your identity before releasing information.
3. We will respond within 30 days, or notify you if an extension is required.

Access may be limited where permitted by law — for example, where disclosure would reveal personal information about another individual, threaten security, or reveal confidential commercial information. If we deny access, we will explain the reason and inform you of your right to complain to the Office of the Privacy Commissioner of Canada.

10. Cookies and similar technologies

Our website uses cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are placed only with your consent through our cookie banner. You may change preferences at any time by clearing cookies and revisiting the site, or by contacting us.

11. Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any external site you visit.

12. Complaints and regulatory contact

If you have concerns about our privacy practices, contact our Privacy Officer at [email protected]. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements or organizational structure. The "Last updated" date at the top indicates the most recent revision. Material changes will be posted on this page. We encourage you to review this policy periodically.

14. Contact

For privacy-related questions, access requests or complaints:

Privacy Officer
Pixel Neural AI Studio Inc.
1074 Queen Street East, Suite 205
Toronto, ON M4M 1K6, Canada
[email protected]